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The AMA Handbook of Project Management, 4th Edition by Jeanette Cabanis-Brewin, Paul C. Dinsmore

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CHAPTER 32

The Project Management Office

Trends and Tips

J. KENT CRAWFORD, PMP, CEO, PM SOLUTIONS

JEANNETTE CABANIS-BREWIN, PM SOLUTIONS RESEARCH

Gartner predicted in 2001 that companies that failed to establish a project management office (PMO) would experience twice as many major project delays, overruns, and cancellations as would companies with a PMO in place.1 Since then, we have seen the percentage of companies implementing PMOs skyrocket, with research indication that they had become valued organizational fixtures,2 followed in 2013 by a spate of negative studies questioning their value.3 What’s really going on with the PMO?

A decade ago, we theorized that what was then commonly termed the “project office” would become a valued player ...

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