7 • The Right Thing and the Right Way

“Okay, first of all,” Lou began, “I asked whether it makes a difference in a conflict if one side is in the right and the other in the wrong. So I ask you again: doesn’t that matter?”

“Yes,” Yusuf replied, “it does matter. But not the way you think it does.”

“What is that supposed to mean?”

“Well, Lou,” Yusuf responded measuredly, “have you ever been in a conflict with someone who thought he was wrong?”

Lou thought of Cory and the boardroom meeting with his five mutinous executives.

“No,” he answered coolly. “But that doesn’t mean they’re not.”

“True,” Yusuf agreed. “But you see, no conflict can be solved so long as all parties are convinced they are right. Solution is possible only when at least one party ...

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