23 • Lessons

“Lessons?” Lou asked.

“Yes,” Yusuf answered. “The pyramid illuminates three main lessons—axioms that guide its application in all situations. We’ve already mentioned the first.”

At this, he wrote the following.


Most time and effort should be spent at the lower levels of the pyramid.

“Remember: we want to spend most of our time in the levels of the pyramid below correction, which is exactly the opposite of what we normally do. We want to spend most of our time actively helping things go right rather than dealing with things that are going wrong. We want to get out of the box, build relationships, listen and learn, teach and communicate. Where circumstances are such that we choose to engage in correction of some kind—whether ...

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