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The Anatomy of Peace, 2nd Edition by The Arbinger Institute

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Preface

Conflict is ubiquitous. Workplaces, homes, and communities are riddled with it. The trouble is, not nearly enough people understand what to do about it. The 2013 Executive Coaching Survey published by Stanford University, for example, reveals that company CEOs feel a greater need to improve their conflict management skills than skills of any other type. A study of parents would likely yield similar results.

Why does there remain so much confusion when there is so much need? The reason is that in conflict, as in magic, the real action occurs where people are not looking. For example, we assume that people in conflict want solutions. However, this is only partially true. Parents of belligerent children do want the belligerence to end, those ...

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