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The Applied AI and Natural Language Processing Workshop
book

The Applied AI and Natural Language Processing Workshop

by Krishna Sankar, Jeffrey Jackovich, Ruze Richards
July 2020
Intermediate to advanced content levelIntermediate to advanced
384 pages
6h 13m
English
Packt Publishing
Content preview from The Applied AI and Natural Language Processing Workshop

5. Using Speech with the Chatbot

Overview

In this chapter, we will learn about the basics of Amazon Connect. We'll look at how to use Amazon Connect, Lex, and Lambda to interact with a chatbot using voice. We will also demonstrate how you can create a personal call center using Amazon Connect. We'll learn how to obtain a free phone number for a personal call center. We will also learn about using Amazon Lex chatbots with Amazon Connect with contact flows and different templates. By the end of this chapter, you will be able to connect the call center to your Lex chatbot.

Amazon Connect Basics

Amazon Connect is a service from AWS (Amazon Web Services) that allows you to create cloud-based contact centers. This means that people can use a ...

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Publisher Resources

ISBN: 9781800208742Supplemental Content