The Art and Science of 360-Degree Feedback, Second Edition

Advantages and Disadvantages of the Interview Method

Advantages

Not only can interviewees describe the skills and behaviors they see the manager using, but they can also clarify when and why those behaviors are more or less effective and identify themes and patterns of behavior. In addition, they can offer insight into how the manager might change or improve those behaviors to achieve better alignment with business objectives or the organization’s culture. A well-run interview will result in anecdotes about specific, critical, on-the-job incidents that can then form the basis for equally specific recommendations for improvement. Says David DeVries of Kaplan-DeVries, Inc., “In an interview, if someone says, ‘My boss just doesn’t appreciate ...