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The Art and Power of Facilitation by Kathleen B. Hass, Alice Zavala

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About This Book

The goal of this book is to arm the business analyst with principles, practices, and tools for effective facilitation and meeting management, with a focus on meetings the business analyst is likely to lead. The business analyst’s role is all about the art of driving various constituencies through processes to achieve consensus on the needs of the business. A business analyst who is an expert facilitator does this in a manner that encourages participation and ownership and that maximizes the productivity of everyone involved in requirements definition and management.

Some business analysis activities take place in one-on-one interviews. Conducting a good interview is a valuable business analysis skill, and we will provide some ...

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