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The Art and Power of Facilitation by Kathleen B. Hass, Alice Zavala

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About the Authors

Alice Zavala is a senior management professional with over 25 years of experience in program and project management, operational management, sales and marketing, information technology, customer service, training, curriculum design, and formal facilitation. Her experience spans numerous industries and organizations, including the SABRE Group, Delta Air Lines, American Air Lines, Toyota Financial Services, CitiFinancial Auto, Constellation Energy, and multiple federal agencies including NARA, OPM, and an agency within the intelligence community.

Ms. Zavala specializes in designing, launching, and improving project management offices, project management maturity assessments, requirements maturity management, developing and implementing ...

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