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The Art and Power of Facilitation by Kathleen B. Hass, Alice Zavala

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Chapter 9Closing Comments

Following a structured process to plan, facilitate, and follow up on business analysis meetings contributes to the quality of the requirements generated. As you develop your business analyst skills, focus on sharpening facilitation skills like listening, restating ideas for clarity and asking pointed questions, and the basics of meeting management. Hone your belief in the power of the team, demonstrate patience, and remain objective. In general, a good facilitator is energetic, respectful, and supportive of the team process. There is no substitute for experience. You will become better with each meeting. Take advantage of each experience to objectively evaluate your abilities to effectively use group process techniques, ...

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