PART 4The Process of Strategic Engagement

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In Part 1, we talked about the importance of recognizing that human beings work in our organizations. To genuinely engage them in the business, we need to acknowledge and address the things that really resonate with them and make them feel valued.

In Part 2, we laid out the canyons that prevent people from being engaged. These canyons are the major reasons why disengagement is the rule rather than the exception in most of our organizations. We listened to the voices from the field in their own words, through stories and examples. In this way, we identified the reasons why most working people are disconnected rather than engaged in the ...

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