CHAPTER 7
Postmerger Integration for Banks
It has to be a big crescendo. It all has to come together at the same time.
—Patricia Haxby, Chief Information Officer, Pacific Continental Bank1
Bank mergers often look good on paper, but the true test of their value comes when two or more banks actually merge. No matter what purpose brings them together—be it a need to survive in a changing marketplace, an ambition to achieve rapid growth in assets, the creation of a unique new competitive advantage, or all of these goals combined—merging banks need to consider certain core questions common to every bank merger. How can we retain both acquired and legacy customers? How will the conjoined information technology systems (often referred to as a bank’s ...
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