October 2010
Intermediate to advanced
320 pages
8h 7m
English
Chapter 1. Professional ServicesCharacteristics, challenges, and leadership model
Common Characteristics of Successful Firms
The Broderick PSF Leadership Model
Chapter 2. Shared Vision, Values, and CultureBuilding, communicating, and maintaining
Five Essentials of Vision, Values, and Culture
The Reinforcement of Values and Culture Begins with Recruiting
Telling the Firm’s Story Reinforces the Culture
Teams Teach You How to Live and Work in the Firm
Constant Communication Is Critical
Celebrate and Reward Good Behavior