The Art of Managing Professional Services: Insights from Leaders of the World’s Top Firms

Index

A

A.T. Kearney

governnance model, 261–262

account managers, 80–84

accountability

financial management, 124, 142–145

marketing, 150

service portfolio, 98

strategy plan, 234–235

talent management, 42

acquisition of clients, 66–67

adapting

organizational structures and governance models, 243

administrative support, 257–258

Almassy, Steve (Global Vice Chair for Industry Sectors at Ernst & Young), 168

alumni networks for recruiting talent, 46

annual planning, 231–235

Arthur Andersen, 2, 33

autonomy, 11

B

Bain & Company, 24

training program, 56–57

Bain Virtual University (BVU), 57

Baker Robbins & Company, 196–197

Baschab, John, The Professional Service Firm Bible, 191

Baxter, Ralph (Chairman and CEO of Orrick), 65, 237

BBH

planning process, ...