October 2010
Intermediate to advanced
320 pages
8h 7m
English
“Maureen Broderick offers a comprehensive and insightful look at the professional service discipline by zeroing in on one key question: ‘What do the best firms do?’”
—Jim Quigley, CEO, Deloitte Touche Tohmatsu Limited
“Leading and managing professional service firms is more art than science. It is an arena where judgment, intuition, energy, a thick skin, and keeping balance at all times are critical factors for success—particularly given the unusually high intellect, super-sized egos, and mobility of those whom you lead, most often at their discretion. Of all the books I have read on the professional service industry, Maureen Broderick has best captured the very essence of those best practices ...