Chapter 8Natural Conversations with Stakeholders
8.1 The Need for More Natural Conversations
The first principle in good communication is to treat the other person as a neighbour. Look them in the eye … and make real contact with them as sharing our human situation.
Godfrey Howard
We don’t need more “professionalism” in our workplaces. Instead, we need more of ourselves, and more human connection – especially as in-person meetings are replaced by video chats and more relationships are sustained entirely by email. Often, all it takes is a hint of levity to shift a moment, or a relationship, from transactional and robotic to relational and authentic.
Jennifer Aaker and Naomi Bagdonas
Clear, complete, truthful, ...
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