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Appendix B
Structured Requirement
to Use Case
Brief Description
e following statements are excerpts from a larger requirements definition for a
customer care and automated service-provisioning system requested by a fictitious
telecommunications firm. ese requirements can be used to identify actors, initial
use cases, and to extract the beginnings of a data dictionary for the system.
System Requirements—Customer Care System
Service Provisioning
1. Customer shall be able to call a specific 888 number to automatically pro-
vision the telephony service after headset purchase via the PHONEMaster
provisioning system.
2. e customer shall be able to ca ...