Chapter 4

Agency and Outsourcing Risk Management

“Would you tell me, please, which way I ought to go from here?”

“That depends a good deal on where you want to get to,” said the Cat.

“I don’t much care where—” said Alice.

“Then it doesn’t matter which way you go,” said the Cat.

“—so long as I get SOMEWHERE,” Alice added as an explanation.

“Oh, you’re sure to do that,” said the Cat, “if you only walk long enough.”

—Lewis Carroll, Alice’s Adventures in Wonderland, chapter 6.

Back to the Main Question

In a recent industry survey of 366 business technology professionals published by Information Week, 7% of the respondents said their company’s approach to outsourcing its information technology (IT) is to outsource as much as possible; another 23% ...

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