Chapter 6

Managing Risks in Interacting With the Agent

Appear with your wife and the children at their weddings and funerals and feasts.

Be polite but not friendly to Bishops; be good to all poor parish priests.

Say “we,” “us” and “ours” when you’re talking, instead of “you fellows” and “I.”

Don’t ride over seeds; keep your temper; and never you tell ’em a lie!

—Rudyard Kipling, Norman and Saxon1

Perspective

To fully understand information systems (IS) outsourcing, it is imperative to understand the agent and how to manage the relationship with the agent, so that all parties involved, including the agent, may gain from the relationship, or at least not lose anything from it. Understanding the agent is another facet of controlling risks. Recall ...

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