Introduction

Ever feel overwhelmed by the number of people clamoring for your attention, and the many ways they do so in this digital age? You are not alone. Research suggests that most executives now spend at least half their time communicating (Silverman 2012). That communication may take the form of face-to-face meetings, conference calls, phone calls, e-mail messages, and other means. Meetings generally account for up to two full days of an executive’s work week, while managing electronic communications may account for up to one full day (Krauss 2014). We are drowning in communication, or so it seems. What’s a leader like you to do?

To be certain, technology, globalization, and economic pressures place incredible demands on executives and ...

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