9.1. Steps to becoming an agent of change

If you’re going to be the agent of change in your organization, you should first accept that role. People will view you as the person responsible for what’s happening, whether or not you want them to, and there’s no use in hiding. In fact, hiding can cause things to go terribly wrong.

As you start to implement changes, people will start asking the tough questions about what they care about. How much time will this waste? What does this mean for me as a QA engineer? How do we know it works? Be prepared to answer. The answers to the most common questions are discussed in section 9.4. You’ll find that convincing others inside the organization before you start making changes will help you immensely when you ...

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