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The Art of IT Management - Practical tools, techniques and people skills by Robina Chatham

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FOREWORD

The Art of IT Management is the start to creating or extending competitive advantage – a must read!

IT is now core to improving every function in a company from simple electronic employee payroll deposits to the most complex business processes. An average IT department will yield average performance results; however, if a company aspires to leadership, exceptional IT is a requirement. Technology can only get you so far; it’s the IT employees who bring technical solutions to life and create value through business process transformation, solution development and daily operational excellence. These are weighty tasks that make the IT manager role critical to the success of any company.

Transition into management is one of the most challenging ...

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