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The Art of IT Management - Practical tools, techniques and people skills by Robina Chatham

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1 WHAT MAKES A GOOD MANAGER?

WHY IS THIS IMPORTANT?

In the world of information technology (IT) many people get promoted to a managerial position because they are good at their job and that job is likely to be a technical one. However, being a manager is very different from being a ‘doer’. Often people are expected to rise to the challenge with little training, guidance or preparation and, just to make it even more difficult, they may also be expected to manage former ‘work mates’. No wonder the result is often described as ‘losing a good technician and gaining a poor manager’.

A manager’s role is to get the best out of their staff, as individual members and also as a collective team. There are many definitions of management/leadership; my favourite ...

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