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The Art of IT Management - Practical tools, techniques and people skills by Robina Chatham

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4 DEALING WITH POOR PERFORMANCE

WHY IS THIS IMPORTANT?

The pressure to produce and deliver more with less is probably greater today than it ever has been before, and if certain members in a team do not pull their weight, then those who do so are under even greater pressure.

Poor performers inject most of the mistakes and errors into a task, which usually has a knock-on effect down the line, resulting in re-work, fire-fighting and customer dissatisfaction. It is estimated that when re-work or fire-fighting occurs they increase the cost of an IT project by a factor of 10.

In addition, poor performers can infect an organisation like a virus, demotivating others in their wake. They get passed around from pillar to post as each manager, in turn, ...

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