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The Art of IT Management - Practical tools, techniques and people skills by Robina Chatham

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INDEX

7 Habits of Highly Effective People, The (Covey) 128

30-minute rule for tasks 130

80:20 rule, time management 130

active listening 20, 78, 117, 138, 148, 149

affective questions 150

ambivalence 34

analytical questions 150

appraisals 16, 18

aspirational needs 6

assertiveness 139

attitude

maintaining positive 1346

performance issues 213, 26

attributes for leadership 912

baboons, political zoo 114, 115, 116, 117

Baddeley, Simon 114

beginners, directing and guiding 1112

believable and compelling messages 545

belonging, need for sense of 102

benchmarking, IT health check 166, 167

benefits versus features of IT 634

big picture versus detail 46

body language 137, 1401

boss (your)

bullying from 1203

getting to know 72

getting feedback ...

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