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The Art of People Management in Libraries

Book Description

This book explores recent trends in human resource management practices and presents options for their application within the special context of libraries, especially academic and research libraries. It lays out a set of the most pressing HR management issues facing senior library leaders in the context of continuous organisational change in the 21st century and offers library practitioners effective tips for people management.

  • A practical ‘how-to’ book that provides realistic and proven solutions to real-world challenges
  • Provides examples from organizations to highlight concepts and their applications
  • Summary of key points at the end of each chapter, as well as specific tips in three areas: A - Attention (things to pay attention to); R - Results (initiatives that help to achieve desired results) and T - Techniques (ways to apply the concepts presented.

Table of Contents

  1. Cover image
  2. Title page
  3. Table of Contents
  4. Copyright
  5. Dedication
  6. List of figures
  7. About the authors
  8. Acknowledgements
  9. Preface
  10. Chapter 1: The library business is changing – please excuse our dust during renovations!
    1. Summary
  11. Chapter 2: Human resources: your most vital resource – don’t leave it to chance!
    1. Emerging trends affecting HR management in the future
    2. Key human resource challenges facing organisations
    3. Impact of these emerging trends within a library
    4. Impact of the key HR challenges within a library
    5. Summary
  12. Chapter 3: The rules of the game have changed
    1. The changing paradigm of HR management
    2. Common characteristics of people management
    3. Summary
    4. Notes
  13. Chapter 4: The systems thinking approach: the framework for developing a human resource management system
    1. A brief history of the science of systems thinking
    2. The fathers of general systems theory
    3. Summary
  14. Chapter 5: Systems thinking simplified – four primary concepts
    1. Concept 1 – The Seven Levels of Living Systems
    2. Concept 2 – The 12 Natural Laws of Living Systems
    3. Concept 3 – The A-B-C-D-E Systems Thinking Approach
    4. Concept 4 – The Rollercoaster of Change
    5. Summary
  15. Chapter 6: Developing your people plan – a Systems Thinking approach
    1. Creating the People Plan
    2. The parallel process – with key stakeholders
    3. Summary
    4. The ART of People Management
  16. Chapter 7: Leadership in HR management practices – the people edge competencies
    1. The importance of leadership
    2. Conducting an assessment of human resource practices
    3. Conducting an assessment of leadership competencies
    4. The value of competency assessments
    5. Summary
  17. Chapter 8: Ten critical HR issues within libraries
    1. Issue 1: Shifting organisational culture/culture of empowerment
    2. Issue 2: Generational differences in the workplace
    3. Traditionalists (or the Silent or Matures) – born before 1946
    4. Boomers – born between 1946 and 1964
    5. Generation X – born between 1965 and 1980
    6. Generation Y (Millennials/Net Generation) – born between 1981 and 2000
    7. Issue 3: Strengthening the spirit of teamwork
    8. Issue 4: Coping with the entitlement mindset
    9. Issue 5: Initiating major change
    10. Issue 6: Fostering a culture of outstanding customer service
    11. Issue 7: Impact of technology – to assist in breaking down silos
    12. Issue 8: Fostering cross-functional skill development
    13. Issue 9: Coping with the impact of the retirement boom
    14. Issue 10: Establishing career management and succession management systems
    15. Summary
  18. Chapter 9: Epilogue: ‘Just when we thought things were running smoothly …’
  19. Bibliography
  20. Index