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The Art of People Management in Libraries by Vicki Williamson, James McKinlay

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3

The rules of the game have changed

In 1992, Jack Stack, President and CEO of Springfield Remanufacturing Company in Springfield, Missouri, wrote an award-winning book with Bo Burlington, Editor-at-Large with Inc. Magazine. The book was titled The Great Game of Business: Unlocking the Power and Profitability of Open-Book Management. In it, the authors describe a management process that they used to turn their manufacturing business around, during a period of very difficult times in their industries. They used the analogy of ‘business as a game’, based upon the concept that in any game, people keep score, so that they know how they are doing. Stack’s premise was that if you are keeping financial records, then you are keeping score.1 What business ...

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