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The Art of People Management in Libraries by Vicki Williamson, James McKinlay

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4

The systems thinking approach: the framework for developing a human resource management system

‘How we think, is how we act, is how we are.’ – Stephen Haines

The concept of systems thinking as one way of helping people to improve their organisation is not new. The study of systems thinking was popularised in the late 1950s through the work of a group of scientists who came to be known as ‘The Fathers of General Systems Theory’. However, the real roots of the study of systems thinking come from the study of biology in the 1920s.

This study of biology focused on examining the natural world and the living systems that made up that world. This approach began to challenge what was referred to as ‘analytical thinking’, which was commonly practised ...

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