Chapter 24

Leading the Workforce of the Future

Frances Hesselbein

In This Chapter

  • Crucial characteristics that will be needed by organizations of the future.
  • Nine keys to leading the workforce of the future.
  • Lessons leaders can learn from the workforce of the future.


I spend a third of my time on college and university campuses, here and abroad, and this is where I find my hope. This is where I get my inspiration. The future generation is vastly different from earlier generations of leaders. The millennials, Gen Y, the echo boomers— whatever you choose to call them—have high expectations, are savvy about technology, value diversity ...

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