Chapter 9

Getting Results: Our Journey to Turn Leadership Competencies into Outcomes

Dave Ulrich and Norm Smallwood

In This Chapter

  • How to turn leadership competencies into results by considering the “so that” aspect.
  • How leaders define and accomplish four specific results—related to employee competence, commitment, contribution; to organization capabilities that help deliver strategy; to customer share through leadership brand; and to investor confidence through intangibles.
  • What leaders can and should know and do to make results happen—the leadership code.

 

In the thicket of works on leadership, we too often overlook an obvious ...

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