Chapter 9

Getting Results: Our Journey to Turn Leadership Competencies into Outcomes

Dave Ulrich and Norm Smallwood

In This Chapter

  • How to turn leadership competencies into results by considering the “so that” aspect.
  • How leaders define and accomplish four specific results—related to employee competence, commitment, contribution; to organization capabilities that help deliver strategy; to customer share through leadership brand; and to investor confidence through intangibles.
  • What leaders can and should know and do to make results happen—the leadership code.


In the thicket of works on leadership, we too often overlook an obvious ...

Get The ASTD Leadership Handbook now with the O’Reilly learning platform.

O’Reilly members experience live online training, plus books, videos, and digital content from nearly 200 publishers.