Section I

Leadership Competencies

What key competencies do leaders need? At times, the extraordinary challenges that organizations face today exceed individuals’ and organizational capacity to be quickly resolved. What knowledge and skills do leaders need to ensure they are prepared for what lies ahead for them and their organizations?

Competencies are the skills and knowledge that ensure a leader is equipped to lead—that constitute leadership effectiveness. This section addresses the “what” of leadership—what leaders need to know. This is by far the longest section in the book, encompassing nine chapters, and it could have been even ...

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