August 1996
Intermediate to advanced
322 pages
8h 44m
English
Content preview from The Balanced Scorecard
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C h a p t e r E l e v e n
Feedback and the Strategic Learning Process
IN PREVIOUS CHAPTERS, we described:
- how a business strategy can be articulated as a set of hypotheses about cause-and-effect relationships among scorecard measures (Chapter 7),
- how execution of the strategy is enhanced when human resources are committed to and aligned with the strategy (Chapter 9), and
- how the organization’s strategic initiatives and financial and physical resources should all be linked to the strategy (Chapter 10).
These actions are consistent with a ...