IN PREVIOUS CHAPTERS, we described:
- how a business strategy can be articulated as a set of hypotheses about cause-and-effect relationships among scorecard measures (Chapter 7),
- how execution of the strategy is enhanced when human resources are committed to and aligned with the strategy (Chapter 9), and
- how the organization’s strategic initiatives and financial and physical resources should all be linked to the strategy (Chapter 10).
These actions are consistent with a ...