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Feedback and the Strategic Learning Process

IN PREVIOUS CHAPTERS, we described:

  • how a business strategy can be articulated as a set of hypotheses about cause-and-effect relationships among scorecard measures (Chapter 7),
  • how execution of the strategy is enhanced when human resources are committed to and aligned with the strategy (Chapter 9), and
  • how the organization’s strategic initiatives and financial and physical resources should all be linked to the strategy (Chapter 10).

These actions are consistent with a ...

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