C h a p t e r S e v e n
Linking Balanced Scorecard Measures to Your Strategy
IN THE PREVIOUS FOUR CHAPTERS, we established the foundations for building a Balanced Scorecard. We described the construction of financial and nonfinancial measures, grouped into four perspectives: financial, customer, internal business process, and learning and growth. What makes for a successful Balanced Scorecard? Is it just having a mixture of financial and nonfinancial measures, grouped into four distinct perspectives?
The objective of any measurement system should ...
Get The Balanced Scorecard now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
