The Big Book of Dashboards

Chapter 26 Health Care Provider Productivity Monitoring

The Provider Productivity report shows performance relative to key metrics.

Dashboard Designer: Jonathan Drummey, DataBlick

Organization: Southern Maine Health Care

Scenario

Big Picture

You are a primary care physician. Your prime role is to care for people, but you need to do it with the highest possible efficiency. When you work with your managers, dashboards like this one help to inform conversations about your efficiency levels. This is important for two reasons:

1. The organizational cost for a primary care physician is several hundred thousand dollars per year. This cost includes salaries for the provider and the necessary staff, office space, equipment, and so on. Southern Maine Health Care (SMHC) is a nonprofit organization with very tight margins in a state with one of the oldest populations in the United States. Therefore, it is necessary to monitor productivity and revenue closely.
2. Variation in practices leads to inefficient resource allocation. For example, you might not have enough patients. You might not be scheduling enough appointments. Each inefficiency increases cost.

Specifics

Factors for evaluating efficiencies include:

• How well are the health care providers performing?
• Are they scheduling appointments efficiently?
• Do they have the right number of patients?
• Are their appointments the right length? ...