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The Book of Road-Tested Activities by Elaine Biech

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Chapter 1

Communication: The Most Vital Skill

As a consultant, I frequently tell my clients that if they all communicated perfectly, I wouldn’t have any business. They chuckle, but they know the statement is very close to the truth. Everyone needs to improve communication with someone. Whether you are working with groups and teams or individuals, an opportunity to develop communication skills always exists.

As for my opening statement about perfect communication, I don’t think I’m too far off. The late Peter Drucker often noted that more than 60 percent of all management problems are the result of faulty communication. I think if he were alive and intimately involved with the communication challenges facing our organizations today he would increase ...

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