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The Brain and Emotional Intelligence: New Insights by Daniel Goleman

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The Social Brain Online

Nature designed the social brain for face-to-face interactions – not the online world. So how do social brains interact when we're sitting looking at a video monitor instead of directly at another person? We’ve had a major clue about the problems with this interface ever since the beginning of the Internet, when it was just scientists emailing on what was called the Arpanet. This clue is flaming. Flaming happens when someone is a little upset – or very upset – and with their amygdala in firm control, furiously types out a message and hits “send” before thinking about it – and that hijack hits the other person in their inbox. Now the more technical term for flaming is “cyber-disinhibition,” because we realize that the disconnect ...

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