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The Brain and Emotional Intelligence: New Insights by Daniel Goleman

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The Varieties of Empathy

The core skill in social awareness is empathy – sensing what others are thinking and feeling, without them telling us in words. We are continually sending others signals about our feelings through our tone of voice, facial expression, gestures, and numerous other nonverbal channels. People vary greatly in how well they can read these signals.

There are three kinds of empathy. One is cognitive empathy: I know how you see things; I can take your perspective. Managers high in this kind of empathy are able to get better than expected performance from employees, because they can put things in terms that people can understand – and that motivates them. And executives higher in cognitive empathy do better in foreign postings, ...

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