The Full-Potential Performance-Improvement Diagnostic
This appendix maps out graphically what we call a “full-potential performance-improvement diagnostic.” It boils down the analysis presented in chapter 6 into a series of charts that focus on your objectives for each piece of analysis, the questions you will ask, the data you will need, and the steps involved in assessing and using the data.
The performance-improvement diagnostic is a tool you can use to develop a comprehensive, data-driven assessment of your point of departure. It shows you in detail where your organization is today, so that you can identify threats to your current performance and opportunities for improvement. It highlights gaps between your own company’s performance ...
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