The Business of IT
How to Improve Service and Lower Costs
IBM PressPearson plcUpper Saddle River, NJ • Boston • Indianapolis • San FranciscoNew York • Toronto • Montreal • London • Munich • Paris • MadridCape Town • Sydney • Tokyo • Singapore • Mexico Cityibmpressbooks.com
The authors and publisher have taken care in the preparation of this book, but make no expressed or implied warranty of any kind and assume no responsibility for errors or omissions. No liability is assumed for incidental or consequential damages in connection with or arising out of the use of the information or programs contained herein. ...
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