The Business of Hacking: Creating, Developing, and Maintaining an Effective Penetration Testing Team

© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2024

M. Butler, J. G. OakleyThe Business of Hackinghttps://doi.org/10.1007/979-8-8688-0174-7_7

7. Understanding Clients

Michael Butler¹   and Jacob G. Oakley²

(1)

Falls Church, VA, USA

(2)

Owens Cross Roads, AL, USA

 

A greater portion of a team’s success comes from its ability to interact and build relationships with its clients than it does from its raw technical ability. This is true for all forms of offensive cybersecurity teams. Technical professionals often brush off the importance of understanding their clients. After all, we have spent years accumulating the skills necessary to assess the security of the client’s environment. Aren’t we more aware of how the ...