Chapter 4

Told You So

It’ll never work. This is ridiculous. Let the big shots figure it out. Why should we care? We’ll get blamed one way or the other anyway,” said Daisy. Tall, formidable, and very outspoken, Daisy was a “catcher”, the person who took clean dishes off the conveyor belt as they came through the wash and dry cycle. She intimidated me a little, but we thankfully got on well. Daisy was a cross between Eeyore and George Patton. The glass, for Daisy, was permanently half empty, and for the first time in my career I saw up close what negativity could do to an organization.

Mr. Fuentes, in contrast, was a man of few words. I am sure his people didn’t know what I knew, that this deeply thoughtful father of six daughters cared and worried ...

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