My formative years at Marriott led me to the bare-knuckled world of advertising giant McCann Erickson. While learning the ropes of international advertising from one of my mad men bosses, I noted a sign on his desk:
Mike’s Two Rules of Management:
1. Do what I tell you or else.
2. See rule number 1.
I thought the sign was one of those “You don’t have to be crazy to work here, but it helps” novelties. But I realized quickly as I came to know Mike, and indeed McCann, that ...