The Case of the Missing Cutlery

Exercise 4

The Setback

Every journey has a setback. This is not an exception, but an integral part of the process. It’s a test of your leadership and your team’s commitment to the real ambition you have set.

People in Adversity

My grandmother used to say, “Life is happening while we’re all making plans.” Things will not only not go your way, at times they will seem like they are going backward. The trick is to recognize that these events are not an exception to the proceedings, but rather an inextricable part of it. You will, I can tell you now, have a setback.

At the outset, the group should be aware of the potential for reversal. When a setback is seen as a natural and expected part of the quest, it will not frighten the team, however ...