The Process of Connective Communication
A Failure to Communicate
Almost everywhere I go to speak or consult, the employee surveys say the same thing. The employees say there is a “lack of communication.”
In his book, The Practice of Empowerment (Brookfield, VT: Gower, 1995), Dennis C. Kinlaw documents this. He asked 1,000 people, “If you knew that a supervisor in your organization was doing something that was hurting the performance of the organization, would you confront that person about what he or she was doing?” Less than 50 percent of respondents said they would talk to or communicate with their bosses about the situation.
Kinlaw then asked another 6,000 people two additional questions. He asked, “Do you know of some way that ...
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