About the Authors

Ann and Lillie are cocreators of The Change Cycle Series, built on their influential Change Cycle model, which depicts the six predictable and sequential stages of change. Their work is done through CCMC Inc., an international training and development company. Based in metro Washington, DC, and Durban, South Africa, CCMC is home to The Change Cycle Series training and product line.

Ann Salerno

A frequent guest of airports, Ann Salerno is an internationally known trainer and consultant who has guided people and their organizations through change in places as varied as New Delhi, Warsaw, London, Cape Town, and Ottawa, as well as in dozens of American cities. Following graduate work in public administration, she began her ...

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