Conclusion
In this book, I have tried to share with you my deep conviction that conversations matter and that they are at the root of what is wrong in so many areas of business today—and are the key to so much that is right. I want to leave you with a few short words about what you actually get out of focusing on Chocolate Conversations.
There is a tangible difference in companies that communicate well, internally and externally, and you can see it in their EPS—earnings per share. Their leaders have the confidence that comes of really knowing what’s going on in the organization. Their employees have a clear sense of where they’re going, why they do what they do, and how to constructively express their concerns. The company itself is nimble ...
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