Foreword

by Bill McDermott

Throughout my career, I tend to adopt wisdom from others very cautiously. Too many “thought leaders” offer clever but unproven advice. Rose Fass, however, is a precious exception, with guidance that comes from a career’s worth of success.

Rose and I first worked together when she participated in hiring me at Xerox, where she established herself as a mentor and a trusted counselor to many leaders, and positively influenced many lives, including my own. Seventeen years after we first met, I hired her to join me at Gartner. A strategic thinker with a rare gift for bringing structure to chaos, Rose has consistently helped teams overcome their differences and collaborate to achieve amazing things. Her secret, which she ...

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