Index
Abrashoff, Michael, 92
accountability, 217
business leaders and, 105–111
charging for IT and, 110–111
for costs and innovation, 4
external customers and, 209–210
governance vs., 101–105
for IT performance, 66–70
paradigm shifts in, 9
reporting structure and, 86
social networks and, 103–104
succession planning and, 146–147
Accountability versus Ownership Paradox, xxii, 99–112
business leadership and, 105–108
governance and, 101–105
leading the business in, 108–111
takeaways on, 111–112
action bias, 109–110
adapatability, 5–6
Akamai Technologies, 27–28, 101–102, 137–138
Alcoa, 27, 86, 110–111, 207–208
allegiance, local vs. global, 50
alliances, 106–107
allocation measurements, 25
American ...
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