Index

Abrashoff, Michael, 92

accountability, 217

business leaders and, 105–111

charging for IT and, 110–111

for costs and innovation, 4

external customers and, 209–210

governance vs., 101–105

for IT performance, 66–70

paradigm shifts in, 9

reporting structure and, 86

social networks and, 103–104

succession planning and, 146–147

Accountability versus Ownership Paradox, xxii, 99–112

business leadership and, 105–108

governance and, 101–105

leading the business in, 108–111

takeaways on, 111–112

action bias, 109–110

adapatability, 5–6

ADP, 78, 210, 213

Akamai Technologies, 27–28, 101–102, 137–138

Alcoa, 27, 86, 110–111, 207–208

allegiance, local vs. global, 50

alliances, 106–107

allocation measurements, 25

Ambrose, Steve, 100–101, 102

American ...

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