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7. Organizational change will be required to implement reengi-
neered work processes.
8. Implementation of new systems may require regulatory or legisla-
tive change.
Guideline 10: Adopt a total cost-of-ownership model for applica-
tions and technologies that balances the costs of development,
support, training, disaster recovery, and retirement against the
costs of exibility, scalability, ease of use, and reduction of inte-
gration complexity.
1. is will require looking closely at technical and user train-
ing costs, especially when making platform or major soware
upgrades during the lifetime of the system.
2. Designers and developers will have to take a systemic view.
3. Individual IT components will have to ...