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The CISA® Prep Guide: Mastering the Certified Information Systems Auditor Exam by John Kramer

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2.8. Evaluating Quality Management

Quality management is the process of assuring that the IS functions are performed in a quality manner with quality output as the goal. The management of the organization should oversee the development and implementation of an overall quality plan that has the quality aspects of the long-range IS plans and continuous improvements as its objectives. There should be a standard approach for both general and individual project quality assurance activities. This approach will specifically define metrics and processes used for determining quality and assessing it over time for improvements or slippage. Quality measurement activities include reviewing the process and product and sampling, measurements against standards, and monitoring the quality of outputs, and tracking it in documented records.

The management should implement this plan and use its output to improve processes and products over time. Responsibilities for quality management activities should be clearly assigned and an evaluation of the adherence to the quality plan should be part of a periodic review. To ensure that quality processes are developed by the IS organization, part of this plan should be the adoption of a Systems Development Life Cycle (SDLC) methodology. The SDLC methodology should be sufficient for driving the processes of development, purchase, deployment, and maintenance of systems in the organization. Understanding the SDLC methodology is fundamental to many aspects of ...

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