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The CISA® Prep Guide: Mastering the Certified Information Systems Auditor Exam by John Kramer

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Chapter 3. Technical Infrastructure and Operational Practices

This chapter covers the technical and operational infrastructure of the IS organization. It will explore the risks, controls, systems, and processes involved in building and maintaining IS processing and infrastructure systems to support the objectives of a business. Knowledge of best practices related to hardware, software, and the ongoing IS operational processes will help you understand how to evaluate the effectiveness and efficiency of the organization that you are reviewing and enable you to understand how to answer the CISA exam questions from an auditors perspective. This subject matter comprises 13 percent of the exam's content and this next level of detail presented here will build on the management oversight of these areas described in Chapter 2. In order to master these subject areas for the CISA exam and to perform the IS audits in these areas, you will need to gain a working knowledge in the following subject areas:

  • Development/acquisition, installation, and maintenance of systems software and utilities

  • Acquisition, installation, and maintenance of hardware

  • Acquisition, installation, and maintenance of network infrastructure

  • IS operational practices and support functions used in daily operations and management of information systems

  • Systems performance and monitoring

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